Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Organization Information: Company name, business details, logo, contact information
• Customer Data: Customer names, contact details, and other information you enter for quotation purposes
• Payment Information: Payment details processed through our secure payment provider
• Quote Content: The quotations, proposals, and documents you create using our Service

1.2 Automatically Collected Information

• Usage Data: How you interact with the Service, features used, and actions taken
• Device Information: Browser type, operating system, IP address
• Log Data: Access times, pages viewed, and other diagnostic data

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process your payments and manage your account
• Generate AI-powered quotations based on your input
• Send you service-related notifications and updates
• Respond to your support requests
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. AI and Data Processing

When you use our AI-powered features:

• Your input is sent to third-party AI providers (Anthropic Claude) to generate quotations
• We do not train AI models on your private data
• AI providers process your data according to their privacy policies
• Generated content is stored in your account for your use

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• AI providers (Anthropic) for quote generation
• Payment processors (SurePay) for handling transactions
• Hosting providers for data storage
• Email service providers for notifications

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.3 Business Transfers

If Quotely is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your data:

• Encryption of data in transit using SSL/TLS
• Encryption of data at rest in our databases
• Secure authentication and password hashing
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you with the Service
• Required to comply with legal obligations
• Necessary to resolve disputes or enforce our agreements

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your quotes and customer data
• Object: Object to certain processing of your data

To exercise these rights, please contact us through the support channels in the Service.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze usage patterns
• Improve Service performance

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

9. Children's Privacy

Quotely is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for material changes

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the support channels provided in the Service.

13. Philippine Data Privacy Act

We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. As a data subject, you have rights under this law, including the right to be informed, object to processing, access your data, and have inaccurate data corrected.